{"id":16955,"date":"2025-06-27T18:41:02","date_gmt":"2025-06-27T18:41:02","guid":{"rendered":"https:\/\/viamedici.com\/support\/"},"modified":"2025-08-21T18:15:19","modified_gmt":"2025-08-21T18:15:19","slug":"support","status":"publish","type":"page","link":"https:\/\/viamedici.com\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16955\" class=\"elementor elementor-16955 elementor-15596\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a02180 e-flex e-con-boxed e-con e-parent\" data-id=\"3a02180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\n\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\n\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-002a906 e-flex e-con-boxed e-con e-child\" data-id=\"002a906\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc28036 elementor-widget elementor-widget-heading\" data-id=\"cc28036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d698f4c elementor-widget elementor-widget-heading\" data-id=\"d698f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wir stellen gerade unser Ticketsystem um, um Ihnen noch besseren Support zu bieten. Diese \u00c4nderung erm\u00f6glicht es uns, viele Aufgaben so weit wie m\u00f6glich zu automatisieren und die Bearbeitung Ihrer Anfragen zu beschleunigen.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-490572f e-con-full e-flex e-con e-child\" data-id=\"490572f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:50}},&quot;motion_fx_opacity_effect&quot;:&quot;yes&quot;,&quot;motion_fx_opacity_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:50}},&quot;motion_fx_opacity_direction&quot;:&quot;out-in&quot;,&quot;motion_fx_opacity_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t<div class=\"elementor-element elementor-element-44daf53 e-con-full e-flex e-con e-child\" data-id=\"44daf53\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca58f58 elementor-widget elementor-widget-icon-box\" data-id=\"ca58f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/support.viamedici.de\/otrs\/customer.pl\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tFalls Sie ein Support-Ticket vor dem 1.09.2025 er\u00f6ffnet haben, nutzen Sie bitte weiterhin unser altes Ticketsystem OTRS.\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed4577 elementor-widget elementor-widget-image\" data-id=\"9ed4577\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.viamedici.de\/otrs\/customer.pl\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"299\" src=\"https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/logo-no-tagline-RGB_1000px1.png\" class=\"attachment-large size-large wp-image-15611\" alt=\"\" srcset=\"https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/logo-no-tagline-RGB_1000px1.png 1000w, https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/logo-no-tagline-RGB_1000px1-300x112.png 300w, https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/logo-no-tagline-RGB_1000px1-768x287.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0bf6ad e-con-full e-flex e-con e-child\" data-id=\"e0bf6ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4daf78c elementor-widget elementor-widget-icon-box\" data-id=\"4daf78c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"https:\/\/viamedici.atlassian.net\/servicedesk\/customer\/portal\/4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\tFalls Sie ein Support-Ticket am oder nach dem 1.9.2025 er\u00f6ffnet haben oder ein neues erstellen m\u00f6chten, nutzen Sie bitte unser neues Ticketsystem JSM (Jira Service Management).\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6134046 elementor-widget elementor-widget-image\" data-id=\"6134046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/viamedici.atlassian.net\/servicedesk\/customer\/portal\/4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"299\" src=\"https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/atlassian_jira_logo_icon_170512.webp\" class=\"attachment-large size-large wp-image-15619\" alt=\"\" srcset=\"https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/atlassian_jira_logo_icon_170512.webp 1000w, https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/atlassian_jira_logo_icon_170512-300x112.webp 300w, https:\/\/viamedici.com\/wp-content\/uploads\/2025\/06\/atlassian_jira_logo_icon_170512-768x287.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Wir stellen gerade unser Ticketsystem um, um Ihnen noch besseren Support zu bieten. Diese \u00c4nderung erm\u00f6glicht es uns, viele Aufgaben so weit wie m\u00f6glich zu automatisieren und die Bearbeitung Ihrer Anfragen zu beschleunigen. Falls Sie ein Support-Ticket vor dem 1.09.2025 er\u00f6ffnet haben, nutzen Sie bitte weiterhin unser altes Ticketsystem OTRS. Falls Sie ein Support-Ticket am [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-16955","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/pages\/16955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/comments?post=16955"}],"version-history":[{"count":3,"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/pages\/16955\/revisions"}],"predecessor-version":[{"id":16958,"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/pages\/16955\/revisions\/16958"}],"wp:attachment":[{"href":"https:\/\/viamedici.com\/de\/wp-json\/wp\/v2\/media?parent=16955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}