EPIM Feature Requests Reimagined

We’re elevating the feature request process to a new level – simpler, more transparent, and built for the future. In this webinar recording, you’ll learn how to submit your ideas through the new JSM portal and track their progress from evaluation to implementation.

What the New Process Offers:

• Clear Timeline: Feedback on your request within 21 days maximum
• Objective Scoring: Transparent evaluation based on 5 criteria
• User-Friendly Portal: Easy-to-use JSM portal for all feature requests
• Full Transparency: Always know where your request stands
• Faster Decisions: Streamlined workflow connecting your needs to our product development

The webinar is held in German. English subtitles and a full English transcript are available.

New JSM EPIM Feature Request Portal: https://viamedici.com/support/

What You’ll Learn in This Recording:

• Introduction to the new process and its benefits
• Overview of the new JSM Feature Request Portal
• The new workflow and objective scoring system explained
• Handling existing OTRS requests: Migration process and timeline
• Q&A session with our expert

About the OTRS Migration: All open OTRS optimization tickets will be reviewed for migration to JSM. You’ll have 3 months (March – May 2026) to review your existing tickets and indicate which ones should be transferred to the new system. Complete history will be preserved – nothing gets deleted!